Broward Center for the Performing Arts

Job Title: Senior Box Office Representative
The Miramar Cultural Center is seeking a Senior Box Office Representative to effectively deliver fulfillment, event management services, and general Box Office support.

Essential duties and responsibilities:
Will answer all customer questions with accuracy and confidence.
Will work and/or supervise events at Box Office as needed.
Will fulfill all ticket requests from internal departments.
Will handle special ticketing requests from external customers.
Will provide value added information to supervisors to enhance our customer service opportunities.
Will handle escalated customer issues within agreed-upon timeframes, set by supervisor.
Will complete end-of-day reconciliation of cash and credit card transactions to ensure day-to-day balance with the Finance Department as needed.
Will oversee will-call process.
Will assist in proofing marketing materials as needed and assist in inventory management of holds for
all performances.
Will provide day-to-day administrative support to the Box Office.

Required knowledge, skills, and abilities:
Excellent data entry skills.
Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
Able to work flexible hours, including nights, weekends, and holidays as needed.
Able to work seated at a computer for extended periods of time.
Skilled in Windows based computer programs, including Word, Outlook, Excel, and PowerPoint.
Able to communicate effectively, both verbal and written, in English.

Required education and experience:
High School or High School Equivalent: General/Business/or any equivalent combination of training and experience.
Customer service experience in box office and/or retail environment

If you are an individual with outstanding leadership and management skills, who is eager to become part of a progressive, performance oriented team, please submit a cover letter, resume, list of references (3 minimum), and salary history to: sbormccsearch@browardcenter.org. (Resumes should be Word documents attached to e-mails only). Preference will be given to local applicants. No Phone Calls Please! PACA encourages minority participation and is an Equal Opportunity Employer. Resumes received until position is filled. Failure to follow job ad submission instructions may result in elimination of further consideration.

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FLORIDA CITRUS SPORTS

Position:                                   Ticketing Assistant
Type:                                       Seasonal (July – January)
Application Deadline:               June 4, 2010

General Responsibilities

• Processing all tickets sold; taking orders via phone, box office window or internally; seating, paying and printing tickets; delivering tickets via mail, will call or internally
• Disseminate ticketing information to game day staff as needed
• Works with Assistant Director of Ticketing on daily sales reporting and accounting
• Assisting other departments as needed to obtain the goals of Florida Citrus Sports
• Other responsibilities as assigned including general office and administrative duties

Qualifications
The ideal candidate will possess the following credentials:

• Ticketing system experience preferred (Archtics/Ticketmaster Host)
• Cash handling experience
• Customer service experience
• Excellent organization skills
• The ability to multi-task and work at a quick, but accurate pace

Commitment
This seasonal position runs from July-January (exact dates are flexible), requiring forty hours a week and the flexibility to work some nights and weekends.  The position requires attendance at these additional events:

• Feast on the 50                                                             October 14
• Florida Classic                                                               November  20
• OUC Half Marathon and 5k                                             December 4
• Champs Sports Bowl                                                       December 28
• Orlando Citrus Parade                                                    December 30
• Capital One Bowl                                                            January 1

*To apply for this position, send a cover letter and resume to:

Michelle Sheldon
Asst. Director of Ticket
msheldon@fcsports.com
One Citrus Bowl Place
Orlando, FL 32805

Florida Citrus Sports values innovation, diversity, respect, integrity, community and dedication.

If you would like to post a job, please e-mail all the info including web links to Jobs@floridatix.org