2011 Annual Meeting
June 19th & 20th, 2011
Meeting Schedule
Sunday, June 19th
Location: Taverna Opa
The Pointe Orlando, 9101 International Drive, Orlando, FL
Parking- The Pointe Orlando parking garage,
Cost is $5-$6 Cash only upon exit
At Taverna Opa, let the hostess know you are with the FLOAT party
4:30-5:15 PM- Cocktail Hour- Sponsored by Tickets.com
Have a complimentary cocktail and network with ticketing colleagues
5:15-6:15 PM- Evolving Service- Stay above the “Good Enough” Curve
- Sponsored by etix
Dennis Scanlon- Principal at These Three Things, LLC
Given the bumps in the road in the past couple of years at our venues, we have all had to re-energize customer service to show every patron how valuable they are. But is that good enough? How can we raise the bar? What are some little things we can do to touch the patron’s heart in a whole new way?
6:15-7:00 PM- I’ve Got a Question! Q&A Session with your peers
Have a question you’d like to ask other ticketing professionals? Drop a question in the box and join us for this Q&A session where everyone helps provide the answers.
7:00-9:00 PM- Dinner & Entertainment- Sponsored by Ticketmaster
A unique and memorable night is planned with entertainment and delicious food! Jump in the Zorba, Opa’s traditional line dance or throw napkin confetti on the greek dancers, while enjoying a tasty Mediterranean menu.
Monday, June 20th
Location: Amway Center
400 W. Church Street, Orlando - Fairwinds Tower Room
Parking- Free in Amway’s Geico Parking Garage, 400 W. South St, Orlando
Park on the 5th floor & use pedestrian bridge to Amway & follow signs to
FLOAT
8:00- 8:45 AM- Registration & Visit Sponsor’s Booths- Fairwinds Tower Room
Continental Breakfast- Sponsored by National Ticket Company
8:45- 9:00 AM- Welcome & FLOAT Business Meeting
Jackie Kotary, FLOAT President
Review the last year with the FLOAT Executive Committee and discuss plans for the future of the association.
9:00-10:30 AM- Revenue Opportunities- How can I make more good, honest revenue
and not keep piling on fees and angering my patrons? Sponsored by etix
Dennis Scanlon- Principal at These Three Things LLC
In this session, learn how to increase revenue by as much as 20% without raising prices and charging more fees. Learn how to build the guest experience, increase loyalty and raise the overall patron spending.
10:30-11:00 AM- Networking Break- Sponsored by Blackbaud
Have something to drink and say hello to our sponsors
11:00-11:20 AM- FLOAT VIP Sponsor Ticketmaster
Tim O’Leary- VP of Client Support
11:20-11:35 AM- INTIX 2013 Conference in Orlando
Exciting News! INTIX will be holding its Annual Conference right here in Orlando in January 2013. INTIX requests the help of FLOAT members to be on the planning committee. Learn more about the conference, its location and how you can help!
11:35-12:45 PM- Lunch- Sponsored by Shubert Ticketing
Location: IOA Red, White & Blue Hospitality Room
12:45-1:05 PM- FLOAT VIP Sponsor Shubert Ticketing
Vince Rieger- Sr. Dir. Of Business Development & Client Services
1:05-2:15 PM- New ADA Laws- How do the new ADA laws affect your venue?
Jack Humburg- Director of Housing Development & ADA Services
Boley Centers for Behavioral Health Care, Inc
On March 15, 2011, new ADA regulations went into effect. The regulations provide guidance on the sale of tickets for accessible seating, the sale of season tickets, ticket pricing and selling of accessible tickets via the secondary market. Learn how these regulations affect your venue.
2:15- 3:15 PM- Group Sales Panel Discussion
Speakers: Select Members of FLOAT
What benefits and discounts do people offer groups? How do you advertise group sales? What is the time frame for offering group sales? What number constitutes a group and have you lowered the requirement? How do you handle web sales for groups? How do you deal with special groups like fan clubs? What are these “Super Groups” that I’ve heard about? This panel of FLOAT members will talk about their experiences and take questions and feedback from the audience.
3:15- 3:30 PM- Wrap Up, Meeting Evaluations &
Final Opportunity to Visit Sponsor Booths
3:30-4:15 PM - Amway Center Venue Tour
Join us for a guided tour of our host venue, The Amway Center
The brand new Amway Center, which opened in the fall of 2010, has seating for up to 20,000 spectators and has a variety of seating options from the traditional, to suites to unique loge boxes. Amenity highlights include the Gentleman Jack Terrace with a Church Street overlook and the Sky Bar, a superb rooftop indoor/outdoor bar that sits atop the 100ft-high Amway Tower. The Amway Center is highly eco-friendly with an array of “green” initiatives making it one of the highest-performing professional arenas in the country.
All sessions, times, and speakers are subject to change at any time
